We want you to be happy and feel comfortable trying new products with your FlawlessSkinForever purchase, so if you are not completely satisfied, please send an email with your request to returns@FlawlessSkinForever.com before 30 days of your purchase date. We will then provide you with a return merchandise authorization number (RMA). We cannot ensure that we will be able to properly handle your return without the Return Merchandise Authorization (RMA) number. Returns must be postmarked within 2 weeks of receiving an RMA number, otherwise refund will be forfeited. Returns without a RMA will incur a fee of 15% of the order total.